General FAQs

• Where is the Headquarters located?
• Our Office is located at the address below: 
  
  B-2-6, Medan Connaught Center Point, No.1, Jln 3/144a, 56000 Cheras, Federal Territory of Kuala Lumpur 
  
  If customers wish to walk-in to make purchase or enquire regarding warranty claims, please inform us through website or the company listed number an hour earlier so we can prepare in advance.

• Which block of the building Nove Marketing located?
• We are located at second floor of Block B, row 05-06.

• What is the company listed number and e-mail?
• HP      : +6017-988 3635 
• e-mail : customer.service@nove.my

• What are the business days and operating hours?
• Mon - Fri (10am - 5pm)

• What type of payments are accepted in the store?
• Our store accept cash payment, online banking, e-Wallet options.

• How long is the Shokz warranty period?
• Shokz offers a two-year limited warranty on all new headphones purchased from authorized retailers in most countries.Warranty period starts from the date of purchase.

• How do I file my Shokz warranty?
• For Malaysia Warranty Claim, please provide a copy of your receipt and a copy of the warranty card to our listed number so we can process as soon as possible.

• What does the Shokz warranty covers?
• The warranty covers manufacturer's defects. It does not cover misuse, loss, or theft.

• Can I purchase in bulk?
• Yes, we do receive bulk purchase inquiry, do send us your inquiry at support@nove.my

• Who should I contact if I have further warranty inquiries?
• Please do contact the company listed number or e-mail below: 
  
  HP      : +6017-988 3635 
  e-mail : support@nove.my

• Is there any charges for warranty and return process?
• Kindly take note there will be charges of courier fee if there’s a need for us to courier back the replacement unit:
  
  West Malaysia : RM10.00
  East Malaysia : RM30.00

• How long will it take to process the item and how long will be delivered?
• Shipping  : 1-3 days
• Delivery   : 5-7 days